Do you require consular assistance?
During business hours, contact the Australian Consulate in Geneva (consular services not available in Bern):
- Call us on +41 (0)22 799 9100
- Send an email to [email protected]
After hours, contact the Consular Emergency Centre – 24-hour Hotline:
- Call +61 2 6261 3305 from overseas
- Call our office in Geneva on +41 (0)22 799 9100 and follow the prompts to be transferred
- Call 1300 555 135 from within Australia
What help we may provide and what we can't do
Further information on what help we may provide and what we can’t do for Australians overseas can be found on Smartraveller - Consular Service Charter. In some circumstances, our assistance may be limited.
We encourage Australians living or travelling overseas to:
- Stay in touch with friends and family and let them know you’re safe.
- Take out appropriate Travel Insurance. The right insurance is as essential as a passport for travel overseas.
- Read the Smatraveller Travel Advisories for information about the country of destination.
You should take personal responsibility for your travel choices, your safety, finances, and behaviour overseas, including obeying the laws of the country you are visiting.
Consular Privacy Collection Statement
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. DFAT’s privacy policy can be accessed at dfat.gov.au/privacy.
DFAT may use personal information to provide consular assistance. In accordance with Australian Privacy Principle 5, the Consular Privacy Collection Statement contains information about how we collect, use, disclose and store personal information related to consular cases.
Copies of the Statement are available online or by requesting a copy from DFAT.
The media takes a close interest in incidents involving Australians overseas, ranging from crises to individual cases. Consular clients should be aware that there may be limited circumstances when we’ll confirm to the media that we are providing you with consular assistance or correct and/or clarify information about the nature of that assistance.